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Q:
What is SPAMWatch?
A:
SPAMWatch is an email filtering service that catches SPAM.

Q:
How does SPAMWatch work?
A:
SPAMWatch scans your messages as they come into our mail server and assigns points to specific conditions, terms and phrases that often appear in SPAM. For instance, if your incoming email message contains the words "you'll be amazed", SPAMWatch a point value, and "for only [some sum of cash]" gets another point value. If the point total for the message is higher than your threshold, the message is considered SPAM and rejected (or simply marked as SPAM, depending on your personal settings).
 

Q:
What do you mean by threshold?
A:
The threshold is simply the amount of points you require a message to contain before it is considered SPAM. If you set your SPAMWatch to VERY HIGH sensitivity, your threshold number is quite low, catching the most amount of SPAM, but also catching some legitimate email that is mistakenly getting tagged as SPAM. 
 

Q:
Can I force specific e-mail addresses or domains to always pass through SPAMWatch?
A:
Yes, you can add email addresses to your personal "Allow List" by going into your account, and adding the addresses to your allowed email list.

Q:
Will SPAMWatch catch ALL SPAM sent to me?
A:
No. Although our software is very helpful, it can't catch all SPAM. Depending on your sensitivity setting,  SPAMWatch can dramatically reduce the amount of SPAM you receive, but will not block each and every one. We do, however, recommend that every computer have the latest edition of anti-virus software in addition to SPAMWatch for maximum protection. There are many other ways besides incoming email that viruses can get into your computer.
 

Q:
What can I do if SPAMWatch is not catching enough SPAM?
A:
If you continue to receive excessive SPAM, you can changing your threshold. This is done by changing your SPAM Sensitivity in the SPAMWatch Administrative Pages.

Q:
What can I do if SPAMWatch is blocking messages that I want?
A:
If you find that too many of your messages are being blocked, you can decrease the sensitivity that your messages must have to be marked as SPAM. This is done by changing your SPAM Sensitivity in the SPAMWatch Administrative Pages.
 

Q:
I decided to have SPAM placed in my SPAM folder, how do I access that folder?
A:
You can access that folder through our Web Mail Interface.
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